Dining Chairs 2U FAQ's
Do you have a showroom?
Dining Chairs 2U is an online trader, therefore there are no showrooms.
What do I do if I don’t want to place my order online?
If you would rather talk to us directly to place your order, you can phone our trained advisors on 0800 170 1321. Simply call any time between 9am - 5pm Monday-Friday.
How can I pay for my purchases?
We accept most forms of payment. The easiest method is to use our fully automated online credit card processing system. If you do not want to use your credit/debit card on the internet, we can also process credit card payments over the phone; please call 0800 170 1321 with the product details and have your card details to hand.
How secure are my credit/debit card details?
All credit card numbers are encrypted when the order is placed using 256-bit encryption. Thereafter payment is collected through our online credit card system via Barclays. There have been no documented cases of credit card fraud using our shopping system over the Internet.
Are my goods guaranteed?
All of the products sold on this site come with a full one year warranty, which guarantees the product for the first year of ownership.
What is Bonded Leather?
Bonded Leather is made up of real leather fibres which are then combined with latex to form a sheet of material which looks and feels almost identical to fine, supple split leather. So it contains all the original leather fibres, but has the great advantage of minimising waste for the manufacturer, which means that it can often be a little less inexpensive.
Can I order odd numbers of dining chairs?
All of our dining chairs come in pairs, so they can only be purchased in multiples of 2.
Product Returns & Refunds
Can I return goods if I am not satisfied?
Please refer to our Terms & Conditions
How do refunds work?
In the instance that you are to be issued a refund, it will be processed via the same method that the initial payment was made. For example, if you paid for the item using a credit card, the refund will be made onto the same credit card.
What info do you need to process a replacement, collection or refund?
For enquiries related to a return or refund, please use our Contact Us page. Filling in the contact us form will ensure we receive all the necessary information to resolve the matter as quickly and efficiently as possible.
How can I contact you?
If you have any questions about an existing order including delivery and after sales, please send us a message via our Contact Us page.
Alternatively you can call us 5 days a week on 0800 170 1321. Our phone lines are manned from 9am - 5pm Monday-Friday.
Complaints
If I have a complaint, what should I do?
If you are unhappy with any aspect of our service, please contact us immediately using our Contact Us page and a member of our customer service team will be in touch.
